Shipping policy

We are committed to delivering your orders safely, securely, and efficiently. This Shipping Policy outlines our shipping procedures, delivery timelines, and other important information related to the shipment of your orders.

1. Order Processing

  • All orders are processed within 3–7 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • During peak shopping seasons, promotional events, or holidays, processing times may be be slightly extended.

2. Shipping Destinations

We proudly offer shipping both within Pakistan and to selected international destinations.

If your country is not available during checkout, please contact our customer support team to confirm whether shipping can be arranged.

3. Domestic Shipping (Pakistan)

Estimated Delivery Time

  • Major Cities: 2–5 business days
  • Other Cities & Remote Areas: 3–7 business days

Delivery times may vary depending on your location and courier availability.

4. International Shipping

Estimated Delivery Time

International delivery generally takes 7–21 business days, depending on the destination country, customs clearance, and the selected shipping method.

Please note that international deliveries may occasionally experience delays due to customs inspections, local postal services, weather conditions, or other factors beyond our control.

5. Shipping Charges

Shipping charges are calculated based on:

  • Delivery destination
  • Package weight and dimensions
  • Shipping method selected
  • Order value (where applicable)

The total shipping cost will be displayed during checkout before payment is completed.

We may also offer promotional free shipping on eligible orders or during special campaigns.

6. Customs Duties, Taxes & Import Fees

For international orders, customs duties, import taxes, VAT, brokerage fees, and any other government-imposed charges are the responsibility of the customer, unless otherwise stated.

These charges are determined by the customs authorities of the destination country and are not included in the product price or shipping charges.

We recommend checking your country's import regulations before placing an international order.

7. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number (where available).

Tracking information may take up to 24 hours to become active after shipment.

8. Delivery Address

Customers are responsible for providing accurate shipping information, including:

  • Full recipient name
  • Complete shipping address
  • Postal/ZIP code
  • Contact number
  • Email address

We are not responsible for delays or delivery failures resulting from incorrect or incomplete information provided during checkout.

9. Failed Delivery Attempts

If a shipment cannot be delivered due to an incorrect address, refusal to accept delivery, or repeated unsuccessful delivery attempts, the package may be returned to us.

Any additional shipping charges incurred for re-shipment will be the responsibility of the customer.

10. Damaged, Lost, or Missing Shipments

Please inspect your package immediately upon delivery.

If your order arrives damaged, incomplete, or appears to be lost during transit, please contact us within 48 hours of delivery (or the expected delivery date for lost shipments).

To help us resolve your claim quickly, please provide:

  • Your order number
  • Photographs of the package and damaged items (if applicable)
  • A brief description of the issue

We will investigate the matter with the shipping carrier and work toward an appropriate resolution.

11. Delivery Delays

While we make every effort to deliver orders within the estimated timeframes, delays may occur due to circumstances beyond our control, including but not limited to:

  • Customs clearance
  • Weather conditions
  • Natural disasters
  • Public holidays
  • Transportation disruptions
  • Courier service delays
  • Government regulations or restrictions

Such delays do not automatically qualify an order for cancellation or compensation.

12. Incorrect or Refused Orders

If an order is returned because of an incorrect address provided by the customer, refusal to accept delivery, or failure to collect the shipment from the courier, we reserve the right to deduct the original and return shipping costs from any eligible refund.

13. Shipping Restrictions

Certain products may not be eligible for international shipping due to local laws, customs regulations, or shipping restrictions in the destination country.

We reserve the right to cancel or modify shipments that cannot legally or safely be delivered.

14. Contact Us

If you have any questions regarding shipping, delivery, or your order, please contact our customer support team through our Contact Us page or by email. We are committed to providing prompt assistance and ensuring a smooth shopping experience.