Refund policy

Thank you for shopping with us. We strive to ensure that every product meets your expectations. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

Eligibility for Returns

You may request a return within 2 days of receiving your order if:

The product is damaged, defective, or incorrect.
The item is unused, in its original condition, and in its original packaging.
All tags, accessories, and documentation (if applicable) are included.

To initiate a return, please contact our customer support with your order number, a description of the issue, and clear photographs of the product.

Non-Returnable Items

The following items are not eligible for return or refund unless they arrive damaged or defective:

Customized or personalized products.
Items that have been used, altered, or damaged after delivery.
Products without original packaging or missing accessories.
Clearance, sale, or promotional items (unless defective).

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery. Include clear photographs of the product and packaging so we can investigate and arrange a replacement or refund as quickly as possible.

Return Approval Process

Once your return request is reviewed and approved, we will provide instructions for returning the item. Products returned without prior approval may not be accepted.

Customers are responsible for return shipping costs unless the return is due to our error or the product is defective.